Pin-Up Bangladesh Support and Customer Service

Use live chat for the fastest Pin-Up live support. It is the quickest route for real-time answers and quick fixes.

• How to access
  • Log in on the website or app.
  • Tap the chat bubble or Help icon at the bottom-right.
  • Pick a topic, type your question, and start the chat.
  • If you cannot log in, use the pre-login chat link on the contact page.
• When to use live chat
  • Login or 2FA issues and password resets.
  • KYC guidance and document checks.
  • Deposit or withdrawal status, failed payments, and limits.
  • Bet settlement, cashout, bonus questions, and wager tracking.
  • Quick account changes or basic technical support.
• Availability and languages
  • Intake is available 24/7 in most regions, including Bangladesh.
  • Support in English and Bangla. If an agent in Bangla is not free, the queue may take longer.
• Expected response times
  • First reply in 1–5 minutes during normal hours.
  • Peak sports times or major events can take longer.
• Tips to get faster help
  • Share your username, registered phone or email, and a concise summary.
  • Add payment method, amount, time, and transaction ID for payment questions.
  • Attach screenshots of errors and the exact time they happened.
  • Keep the chat window open to avoid losing your place in the queue.
  • Do not open duplicate chats for the same issue.

Email is reliable for detailed issues that need records or attachments. It is best for matters that do not require an instant answer from Pin-Up customer service.

• How to send an email
  • Use the support email shown in your account: Help > Contact > Email.
  • If you are logged out, use the contact form on the website.
  • Subject line format helps: “KYC – NID verification,” “Payment – bKash deposit pending,” “Technical – game crash,” “Responsible gaming.”
  • Include username, registered phone or email, and a short timeline of events.
  • Attach JPG/PNG/PDF files only. Redact sensitive card data.
• When email works best
  • KYC and account verification documents.
  • Complex payment disputes or charge checks.
  • Bonus terms questions needing a written answer.
  • Account history, statements, or compliance requests.
• Contact details
  • Use only the support email listed in your account. This prevents contacting unofficial addresses.
• Expected response times
  • First response in 2–12 hours for most cases.
  • Resolution for complex checks may take 24–48 hours.
• Tips for faster email resolution
  • One issue per email thread; do not split the topic.
  • Provide device, app version, and error codes for technical support.
  • Keep subject lines short and specific.
  • Reply in the same thread to keep history intact.

Phone can help when you need direct guidance. It is useful for urgent payment holds or security checks.

• How calling works
  • If a Pin-Up helpline number appears in your account Help section, use that support number.
  • There is no public free number listed for Bangladesh on the website at this time.
  • Follow the IVR menu, then confirm account details for verification.
• When to use phone support
  • Time-sensitive payment holds or withdrawal confirmations.
  • Urgent account lockouts or suspected account compromise.
  • Accessibility needs where chat is not convenient.
• Contact and hours
  • Helpline numbers and hours vary by region and account status.
  • If shown, the number may be local or international. Charges can apply based on your carrier.
  • Some accounts may display a helpline number 24 7; if not visible, use live chat.
• Expected wait and outcome
  • Typical wait is 2–10 minutes when lines are open.
  • Many issues get a first-step resolution on the call; complex cases may be logged for follow-up.
• Tips for faster calls
  • Have username, registered phone or email, and recent transaction details ready.
  • Call during off-peak hours for shorter waits.
  • Never share passwords, OTPs, full card numbers, or CVV over the phone.

Messaging apps can be convenient for quick status checks. Use only official links from the website to avoid fake profiles.

• Available platforms
  • WhatsApp and Telegram for private messages.
  • Facebook Messenger for quick questions.
  • Some regions post updates in a Telegram channel you can join for service notices.
• When to use messaging
  • Short account questions and simple guidance.
  • Service status updates when chat is busy.
  • Non-urgent follow-ups that do not need account changes.
• How to contact safely
  • Open the website, go to Help > Contact, and tap the platform badge.
  • Do not search for names in the app stores or on social networks.
  • Verify the checkmark or official link before sending data.
• Expected response times
  • First reply in 15–60 minutes for most queries.
  • Complex account actions will be redirected to live chat or email for security.
• Tips for effective messaging
  • Keep messages short and specific.
  • Do not post personal data in public comments.
  • Share only the last 4 digits of a card if asked; never send full card images.

Technical support handles device, app, game, and platform issues. It also covers payment errors that look system-related.

• How to access technical support
  • Start in live chat and request escalation to technical support.
  • Or send an email and mark the subject as “Technical.”
• Issues this team handles
  • App install errors, login loops, and 2FA not working.
  • Game not loading, crashes, audio/video glitches, and support game performance problems.
  • Payment failures, duplicate charges, or receipt not issued.
  • KYC upload errors or document format rejections.
• Contact details
  • Use the live chat escalation option.
  • Use the technical support email listed in your account if provided.
• Expected timelines
  • First triage in 1–6 hours.
  • Fix or workaround in 6–48 hours depending on vendor response.
• What to include for faster resolution
  • Device model, OS version, browser or app version, and network type (Wi‑Fi or mobile data).
  • Time of the issue, game or page name, and any error codes.
  • Screenshots or short screen recordings.
  • Transaction reference for payment problems.

High-tier players may get priority Pin-Up customer support. This includes faster queues and a dedicated contact path.

• How VIP access works
  • If your account qualifies, a VIP tab appears in Help.
  • You may receive a dedicated support email or a priority chat lane.
  • Some accounts get a direct manager contact.
• Who qualifies and when to use it
  • Eligibility is based on account activity and verification status.
  • Use it for time-sensitive payments, high-value withdrawals, or urgent technical cases.
• Contact and expectations
  • Use the VIP badge in Help to start priority chat.
  • Replies are typically faster than standard queues.
  • Email responses can arrive in 15–60 minutes for most requests.
• Tips to maximize VIP service
  • Keep KYC up to date to avoid delays.
  • Mention affected bet IDs, transaction IDs, and exact timestamps.
  • Use one channel per issue to keep routing clean.

Security and Privacy Tips

• Only contact the Pin-Up support team through links in the website or app.
• Do not share passwords, OTP codes, or full card data over chat, email, or phone.
• Redact sensitive details in attachments.
• Turn on two-factor authentication in your account settings.

Quick Self-Help Before You Contact

• Check your internet connection and try a different browser or the app.
• Clear cache and cookies, then sign in again.
• Confirm KYC status in Profile > Verification.
• Review the payment status in Cashier and your bank or wallet app.
• Note any error code or message to share with customer support.

Need help now? Start live chat for the fastest answer from Pin-Up customer service.