Responsible Gaming

Gambling always involves the risk of financial loss. Plan ahead so you can play responsibly and protect your wellbeing.

• Treat gambling as paid entertainment, not income.
• Decide an affordable budget before you play and stick to it.
• Use Pin-Up tools: deposit, loss, stake, and session limits.
• Enable reality checks to learn how long you have been playing.
• Set time limits and take regular breaks.
• Do not play when tired, stressed, or under the influence.
• Review your account history to stay in control.
• Learn the rules, odds, and house edge for each game.
• Never chase losses; accept outcomes as part of gambling.
• No minors: only players 18+ may hold an account.

Warning signs can appear in your money habits, time use, or mood. Gambling addiction is a serious condition that needs attention.

• Spending more than planned or raising limits to feel the same thrill
• Chasing losses after a bad session
• Hiding betting from family or friends
• Borrowing money or selling items to fund gambling
• Feeling irritable, anxious, or restless when not playing
• Gambling to escape stress, sadness, or problems
• Missing work, study, or family duties due to gambling
• Repeated failed attempts to cut down or stop
• Neglecting sleep, health, or hygiene
• Thinking about gambling most of the day

Early action helps reduce harm. Pin-Up offers useful tools and tips to support control and safer play.

• Set personal limits for deposits, losses, stakes, and time before you start.
• Enable reality checks and session reminders.
• Take Time-Outs to pause playing and reset.
• Use Self-Exclusion for a longer break from gambling.
• Keep gambling money separate from essential expenses.
• Do not use credit or loans for betting.
• Balance your week with non-gambling activities and social time.
• Use blocking software on devices (BetBlocker, Gamban) to restrict access.
• Review your play data regularly and adjust limits.
• Contact Pin-Up support for guidance, referrals, and policy information.

Independent help is available if you are concerned about gambling or addiction. These services offer information, counseling, and support to Bangladesh players.

• Gambling Therapy (global online support): https://www.gamblingtherapy.org
• GamCare (advice, live chat; UK-based, accessible online): https://www.gamcare.org.uk
• BeGambleAware (information and self-help tools): https://www.begambleaware.org
• Gamblers Anonymous (global fellowship and resources): https://www.gamblersanonymous.org
• Moner Bondhu (Bangladesh mental health counseling): https://monerbondhu.org
• National Institute of Mental Health, Bangladesh (NIMH): http://nimh.gov.bd

If you are experiencing problems related to gambling, you can contact Pin-Up Support for help, limits, and account controls. Our team can guide you to internal tools and external support.

• Live Chat on the Pin-Up site or app (24/7)
• Help Centre contact form in your account
• Secure in-account message to Support
• Email using the address shown in your account Help section
• Request escalation to the Responsible Gaming team via Support
• Submit limit, Time-Out, or Self-Exclusion requests through your profile or Support