Pin-Up KYC & AML Policy

KYC and AML controls are applied to verify identity, prevent fraud, and combat money laundering and terrorist financing across the platform. The framework protects user safety and promotes fair play and transparency.

• Reliable identity check of each account holder
• Security measures and account protection
• Transparent handling of personal data and document submission
• Compliance under Bangladeshi regulatory requirements
• Detection and response to suspicious activity
• Support for responsible gaming

Every new user must complete ID verification before accessing full services or processing withdrawals. Additional checks may be requested to confirm information remains accurate.

• Government-issued photo identification (valid and unaltered)
• Proof of residential address (recent and legible)
• Payment method ownership confirmation by the account holder
• Source-of-funds and source-of-wealth details in higher-risk cases
• Fresh document submission if details change or expire

Pin-Up implements AML/CFT controls to prevent money laundering, terrorist financing, and other illegal activity. Controls operate continuously through automated and manual transaction monitoring.

• Real-time and retrospective transaction monitoring for patterns and threshold breaches
• Automated detection rules, alerts, and case reviews for suspicious activity
• Risk scoring of accounts, products, geographies, and payment channels
• Enhanced due diligence for high-risk events, changes in behavior, or complex funding
• Review and temporary hold of large or unusual transfers pending verification
• Sanctions and PEP screening against BFIU guidance, UN, and other applicable lists
• Timely reporting to competent authorities, including suspicious transaction reports to the BFIU, as required by reporting obligations

To support KYC and AML controls, certain behaviours are restricted on the platform. Breaches may result in enforcement.

• Creating or operating multiple accounts for the same person
• Using forged, altered, or stolen documents during identity check or document submission
• Attempts to launder proceeds of crime or finance terrorism through deposits, bets, or withdrawals
• Manipulating systems, markets, bonuses, or games to disguise transactions
• Sharing, selling, or otherwise transferring account access to another party
• Funding or withdrawing through third-party payment instruments or anonymous wallets
• Identity misrepresentation, including acting on behalf of an undisclosed person

Violations of KYC/AML rules or refusal to cooperate with verification will trigger proportionate measures under Bangladeshi law and platform terms.

Consequences may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users are responsible for providing accurate and updated personal data and completing verification promptly. All requested information and additional documents must be submitted within the specified timeframes so that ID verification can be finalised. Only payment instruments owned and controlled by the account holder may be used for deposits and withdrawals. Any changes that affect registration details, address, or payment information must be reported together with supporting documentation. Users should promptly report suspicious activity to customer support so that security measures can be applied without delay.

Pin-Up maintains a safe environment by enforcing fair play and transparency across all services operating for Bangladesh-based users. These commitments help protect user safety and the integrity of the platform.

• Adherence to KYC/AML standards and regulatory requirements
• Confidentiality and protection of personal data in line with privacy laws
• Ongoing monitoring for suspicious activity across accounts and transactions
• Prevention of manipulation, collusion, chargeback abuse, and other unfair behaviour
• User support and guidance on security measures and responsible gaming
• Shared responsibility between the platform and users to maintain account protection
• Equal conditions and impartial rules for all users